My Resume

Chilotam Ojukwu

I am an experienced content writer creating engaging, user-friendly content for users, businesses and their digital platforms.

Professional Summary

An innovative User Experience Writer and Content Strategist with an expertise in content development, digital experience optimization, and product-focused content creation. Adept at collaborating with cross-functional teams to create intuitive and engaging digital experiences that align with user needs and business objectives. Skilled in human-centered design, usability research, and content testing to improve the user experience across multiple digital platforms. Passionate about crafting clear, engaging, and accessible content that enhances user/customer journeys and simplifies complex information.

Core Competencies

  • Content Strategy & UX Writing – Creating clear, engaging, and accessible content for users’ digital experiences.
  • Human-Centered Design – Applying research and user insights to develop content that meets customer needs.
  • Cross-Functional Collaboration – Partnering with designers, developers, and product teams for content integration.
  • User Research & Testing – Conducting usability studies and content audits to refine digital experiences.
  • Omnichannel Content Development – Writing for native apps, web, email, push notifications, and other channels.
  • SEO & Data-Driven Optimization – Enhancing content for searchability and user engagement through analytics.
  • Compliance & Accessibility – Ensuring adherence to brand guidelines, legal requirements, and accessibility standards.
  • Project & Stakeholder Management – Managing content workflows, aligning business and user goals.
  • Teaching
  • Collaboration
  • Customer Relationship Management

Work Experience

CULANGEX, HOUSTON, TX (USA).

User Experience Writer ● Jan 2025 - Present
  • Collaborate with technology, product, and business teams to create engaging digital experiences across multiple platforms.
  • Conduct user research and usability studies to understand customer needs and optimize content.
  • Develop microcopy, UI text, landing pages, and product content that align with brand voice and UX best practices.
  • Analyze content performance metrics to enhance engagement and usability.
  • Work closely with designers and developers to ensure seamless integration of content in digital interfaces.
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Missouri University of Science & Technology, Missouri, USA.

Graduate Teaching Assistant ● Sep 2023 - Present
  • Taught English 1160 (Writing and Research) to junior and senior college students, enhancing academic skills for over 100 students.
  • Designed and implemented interactive, in-person class assignments, increasing student engagement and participation by 25%.
  • Adapted diverse teaching styles to address individual learning needs, improving student satisfaction ratings by 30%.
  • Administered and graded weekly assignments for a class of 25+, maintaining a consistent feedback loop to support academic growth.
  • Collaborated in weekly meetings with other Graduate Teaching Assistants to streamline teaching methodologies, enhancing instructional effectiveness.
  • Recruited undergraduate students for the Technical Communication department at graduate school career fairs, contributing to a 15% increase in departmental enrollment.

Ignite Promotions (Spectrum), Missouri, USA.

Sales Intern ● May 2024 - Aug 2024
  • Managed direct sales for Spectrum in designated retail stores, consistently exceeding monthly sales targets by 15%.
  • Designed and implemented interactive, in-person class assignments, increasing student engagement and Maintained comprehensive knowledge of Spectrum services, effectively communicating features and benefits to increase customer conversion rates by 20%.participation by 25%.
  • Trained and mentored new sales representatives, improving team performance and sales productivity by 25%.
  • Utilized strong negotiation, communication, and public speaking skills to build customer trust, leading to a 30% boost in client satisfaction and retention.

SW Global, Abuja, Nigeria.

Content and User Experience Writer ● Mar 2023 - Sep 2023
  • Produced engaging, user-centered content for websites, mobile apps, and digital platforms, enhancing user experience and increasing engagement metrics by 20%.
  • Collaborated with UX/UI designers, researchers, and developers to ensure content aligned with design principles and usability standards, boosting user satisfaction scores by 15%.
  • Conducted user research and data analysis to refine content strategies, driving a 25% increase in user engagement through data-driven content optimizations.
  • Developed and maintained content style guides to ensure consistent tone, voice, and messaging across digital assets, strengthening brand cohesion and reducing content revisions by 30%.

Freelance Content and User Experience Writer | Content Strategist

Creative | 2021 – Present
  • Provided content strategy, UX writing, and SEO services for clients across various industries.
  • Created high-quality web copy, product descriptions, and marketing content for Fundery Africa and Earna.
  • Conducted competitor analysis and content audits to refine digital experiences.Conceptualize, script, film, edit and produce high-quality video content for YouTube and other digital platforms, ensuring engaging and informative storytelling.
  • Conduct research on trending topics, audience behavior, and SEO best practices to optimize content for maximum visibility.
  • Stay updated on industry trends, platform algorithm changes, and emerging digital media tools to improve content effectiveness.
  • Write compelling video descriptions, titles, and captions aligned with SEO and digital marketing strategies.
  • Analyze video performance metrics using YouTube Analytics, Google Analytics, and other tools to refine content strategy.
  • Design custom thumbnails, graphics, and social media assets to enhance brand identity and viewer engagement.
  • Engage with the audience through comments, community posts, and social media, fostering an active and loyal subscriber base.
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Seamfix Limited, lagos, Nigeria.

Content & UX Writer ● Jan 2021 - Mar 2023
  • Wrote persuasive copy for websites and landing pages for Seamfix’s products (Verify by Seamfix and Seamfix Next Gen), increasing conversion rates by 20%.
  • Published bi-weekly blog posts and articles, driving a 15% increase in organic traffic and enhancing product visibility.
  • Crafted and sent targeted emails and newsletters via Mailchimp, generating Marketing Qualified Leads(MQLs) and Sales Qualified Leads (SQLs), contributing to a 25% increase in lead conversions.
  • Proofread and edited press releases, blog posts, and articles, ensuring error-free content and a 10%reduction in post-publication revisions.
  • Created engaging video content to market Seamfix products, boosting audience engagement by 30% and increasing brand awareness.
  • Assisted in creating social media content that contributed to a 20% growth in followers and a 15%increase in product-related inquiries.

Education

Master of Science, Technical Communication

Missouri University of Science & Technology | May 2025 | GPA: 3.89/4.0

Bachelor of Arts, English & Literary Studies

Covenant University | May 2020 | GPA: 4.0/5.0

Certifications

  • Certificate in Professional Communication – Missouri University of Science & Technology (May 2025)
  • UX Writing Professional Certification – Udemy

Technical Skills

  • Content & UX Tools: Figma, Webflow, WordPress, Medium, Google Docs, Microsoft Office (Word, Excel, PowerPoint)
  • Management: Trello, ClickUp, Notion, MiroDesign
  • Multimedia Design: Canva, Figma, InShot

Interests

Fashion, Design, Photography, Movies

InstagramLinkedInYouTube

Don’t be shy
Reach out to me via email: chilotamojukwu@gmail.com